The fallout from this whole Rogers fiasco continues. First they added insult to injury by replying to my complaints via a Twitter account, rather than, you know, the phone number of my current Rogers iPhone. Which they would have if they had read the copy of the post I sent to the Rogers “Office of the President” / “Obviously a Dead End for Complaints” contact on their website. Thanks, “RogersMary”, but maybe you should contact your “teammates” in the department that processes web complaints? Oh I’m sorry, that would be far too complicated. I am not going out of my way to contact you, either. If you want my attention, you can call me.
Then, it gets better. They took away my @rogers.com email address. The one I’ve had for years. The one everyone knows. Fine, no big deal. I expected this. But the part that gets me is my email address vanished the day after I cancelled my home internet service. Thanks, Rogers. But when do I stop paying for the internet? Oh, the end of the month?!?! Why thank you. Forgive me while I plot to dump my Rogers phone as soon as possible. That’s right. I pay for an internet-enabled cell phone plus a 3G data plan and I am not entitled to my own name as an email address!
Way to go, Rogers! Winning over customers by screwing them at every opportunity.
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I just sent this email to my hosting provider. I can’t see them replying.
I can’t log in to the web panel. I have lost my Rogers.com email account when I moved, and I could not log in using my address. I thought it was my bad memory, and I think in my haste to figure out my login email I triggered the “forgot password” thing and now my password is reset? Awkward. So how can I verify that I am who I say I am? My account is ###### and I have been a DH customer for over two years. My phone is (###) ###-####. I have had three addresses over the past 2 years so I have no idea which one. It is either ######, ######, or perhaps #######. Or it may even be older than that. Anyway. My new main email is ############. Thanks.
*facepalm*
